Careers

Freelance Alternative Therapists Ref: 1066

The Champneys Group are expanding alternative therapies within their health resorts to compliment their existing extensive range of treatments and therapies geared towards health, wellbeing and relaxation, and have exciting new opportunities for Freelance Alternative Therapists within their resorts in Henlow,Bedfordshire, Forest Mere, Hampshire, Springs, Leicestershire and Tring, Hertfordshire. The therapies we are currently looking for are Metamorphic/Emotional Freedom technique, Hypnotherapy, Chiropody, Palmistry, Astrology, Numerology, Thai Therapies, Acupressure and Acupuncture. You must be qualified in your therapy, be of self-employed status and hold the relevant insurance cover.

Hairdresser Full time Ref 1410

As a World leading name in Health and Leisure Champneys is committed to ensuring that, whether guest or employee, we are 'the place to be'.

We are currently looking for an experienced full-time Hairdresser at Champneys Henlow.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you. The successful candidate needs to be able to work 40 hours per week over a 7 day shift/rota pattern which will include working weekends and Bank Holidays. Additionally you need to be flexible, be able to use your own initiative, work independantly and be responsible.



Experience required
Main Duties and responsibilities

1. To carry out all trained Hairdressing services to the required standards ensuring the specific treatment time is adhered to.

2. To give professional advise to guests and promote available treatments face to face and over the telephone.

3. To promote products.

4. To stay with the guest throughout the treatment.

5. To control stock ordering, retail and salon liaising with the Spa Manager on budget and cost control.

6. To be competent with the computerised booking system to allow you to book customers appointments

7. To liaise in a positive manner with the Day Manager and Receptionist on the days scheduled treatments, any changes, additions etc in order to meet the ever changing needs of our guests. Flexibility and co operation are required.

8. To attend any appropriate training courses required.

9. To keep up to date with developments relating to the products ranges and any new treatments and services.

10. To ensure that the equipment is fully operational, clean and report any defects to maintenance via the Day Manager or Spa Manager at any time of day.

11. To adhere to Health and Safety regulations by using safe work practices.

12. To turn off equipment, lights and secure the hair salon after use.

13. To ensure all equipment and utensils are kept clean and appropriately sterilised.

14. To be punctual at all times

15. To comply with standards of appearance and to be dressed in the Champneys uniform at all times whilst on duty.

16 To attend all departmental meetings.

17. To inform Day Manager or Spa Manager of any medical conditions or behaviour from guests that is unusual or causes concern.

18. To follow the companies sickness and absence procedure.

19. To assist in the cleaning and tidying of the hair salon including laundry runs etc.

20. To ensure that the salon is fully prepared and stocked before your first treatment.

21. To report any incidents, accidents or any guest dissatisfaction to Day Manager or Spa Manager promptly.

22. To undertake any other reasonable duties delegated by the Spa Manager, General Manager, Operations Director and Company Owners

General Responsibilities

-To adhere to the Champneys Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
-To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
-To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller.
-To undertake such other duties as may be reasonably expected.
-To provide a healthy and comfortable working environment, smoking is prohibited throughout Champneys Group

Assistant Reservations Manager Full time Ref: 1428

An Assistant Reservations Manager is required to support the Group Reservations Manager, and oversee the reservations team. You will assist the Reservations Manager in ensuring that your department runs smoothly and effectively, you will assist in training, coaching and monitor your team's performance, ensuring they are providing the most effective and highest standard of service at all times. As Assistant Manager, you will also continuously monitor departmental procedures, ensuring that performance targets are achieved, and that any problems / shortfalls, are identified, and rectified or improved by the most appropriate solutions.

Looking after a team of reservations agents, we are looking for an effective, inspirational supervisor, who will ensure that new and existing clients are provided with a consistently excellent level of customer service. Previous hotel reservations experience is essential. A bubbly, attentive personality is paramount.

The Assistant Reservations Manager should ensure that the team is appropriately staffed, to cope with business requirements and each individual has a personal development plan to perform with optimum productivity and performance at all times. The reservations department at Champneys makes reservations for all four of the health resorts, in addition to gift voucher purchases, general enquiries and brochure requests taking between 600-1200 calls and revenue in excess of £60k per day. The reservations department is a vital role in ensuring the success of the group as a whole and ensuring the optimum start to the guest journey through Champneys.



Experience required
Job Description
Manage a team 26, (13 at any one time maximum)
Ensure that all communication with guests are to company standard
Take on duties from the Reservations Manager in their absence
Deliver and exceed customer expectations taking any escalated calls
Cultivating a sales through services culture
Lead and implement innovative training solutions to increase sales performance and enable a sales driven culture,
Coaching and motivation of the team and recruiting, training and developing call centre staff.
Ensuring all enquiries (phone, email and from website) are received and responded to promptly and accurately
Ensuring enquiries received outside of hours are dealt with at the first available opportunity.
Converting a high percentage of enquiries into bookings, including chasing enquiries where possible
Up selling where possible to maximize revenue


Skills
*You must have experience managing a team
*You must have experience within a Reservations Department with high call volume
*You must have an excellent knowledge of word and excel
*Must have previous experience of a hotel booking system such as Fidelio, Brilliant, Omega or similar
*Work well under pressure, multi task, lead by example, motivate and encourage, coach and develop, manage time well, be flexible in approach to work


Details
Opening hours are Monday to Friday 9am until 9pm, Saturday 9-5 and Sunday 10-5,regular work pattern will be Monday to Friday 9am until 6pm, with a one hour lunch but you will be expected to work some evenings and weekends where the business levels require.

Start as soon as possible
A uniform is provided

Reservations Consultant Full time Ref: 1430

Champneys Henlow are currently looking for a full-time Reservations Consultant to be worked over a 7 day shift pattern. This will include working weekends and bank holidays.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.



Experience required
Experience required
Duties include:

¨Answering telephone, dealing with customers enquiries

¨Entering brochure requests onto computer system

¨Taking reservations, entering directly onto computer system

¨Selling gift vouchers, ensuring correct details are taken

¨Faxing, filing and photocopying

¨Packing up and sending out confirmations

¨Banking, reconciling credit card payments and cheques (only done at the end of the day i.e. evening shift)

¨Dealing with the post, posting cheques and agency vouchers onto the system

¨Printing off e-mails and message pads and replying to them

¨Assisting supervisors with any tasks as required

Key attributes:

¨Pleasant telephone manner
¨Confident with computer work
¨Ability to work as part as a team
¨Ability to work well under pressure
¨Self motivated
¨Ability to deal with difficult clients, handling complaint calls efficiently

A competitive salary is offered with bonus scheme and other benefits.

Reservations Team Leader

Beauth Therapist (36 hours per week) Ref: 1368

We are currently looking for experienced part-time Beauty Therapist at Champneys Forest Mere.

As a Beauty Therapist you will undertake consultations and treatments in a professional manner. Maintaining and improving services to clients, providing a range of face, body, massage, mechanical and electrical treatments.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.



Experience required
MAIN DUTIES AND RESPONSIBILITIES

1.To carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.

2.To give professional advice to guests and promote available treatments.

3.To promote products along with a full home-care prescription.

4.To stay with the guest throughout the treatment, escorting them to and from the pick-up point.

5. To liaise in a positive and constructive manner with the Spa Manager and spa reception on the day?s scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and co-operation are required.

6.To attend any appropriate training courses required.

7.To ensure all equipment is fully operational and clean and report any defects to maintenance via the Day or Spa Manager at any time of the day.

8.To turn off equipment and secure rooms, returning keys to reception.

9.To adhere to health and safety regulations by using safe work practices.

10.To ensure all equipment and utensils are appropriately sterilised.

11.To be punctual at all times.

12.To comply with standards of appearance and to be dressed in Champneys uniform at all times whilst on duty.

13.To attend all departmental meetings.

14.To inform supervisors of any medical conditions or behaviour from guests that is unusual or causes concern e.g. skin conditions, bruising etc.

15.To follow the company?s sickness and absence procedure.

16.To assist in cleaning and tidying the treatment spa areas including laundry runs etc.

17.To undertake any other reasonable duties as delegated by the Spa Manager, General Manager, Operations Director and company owners.

Beauty Therapist Full Time (40 hours)

We are currently looking for experienced part-time Beauty Therapist at Champneys Forest Mere. As a Beauty Therapist you will undertake consultations and treatments in a professional manner. Maintaining and improving services to clients, providing a range of face, body, massage, mechanical and electrical treatments. If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you. Experience required MAIN DUTIES AND RESPONSIBILITIES 1.To carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to. 2.To give professional advice to guests and promote available treatments. 3.To promote products along with a full home-care prescription. 4.To stay with the guest throughout the treatment, escorting them to and from the pick-up point. 5. To liaise in a positive and constructive manner with the Spa Manager and spa reception on the day’s scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and co-operation are required. 6.To attend any appropriate training courses required. 7.To ensure all equipment is fully operational and clean and report any defects to maintenance via the Day or Spa Manager at any time of the day. 8.To turn off equipment and secure rooms, returning keys to reception. 9.To adhere to health and safety regulations by using safe work practices. 10.To ensure all equipment and utensils are appropriately sterilised. 11.To be punctual at all times. 12.To comply with standards of appearance and to be dressed in Champneys uniform at all times whilst on duty. 13.To attend all departmental meetings. 14.To inform supervisors of any medical conditions or behaviour from guests that is unusual or causes concern e.g. skin conditions, bruising etc. 15.To follow the company’s sickness and absence procedure. 16.To assist in cleaning and tidying the treatment spa areas including laundry runs etc. 17.To undertake any other reasonable duties as delegated by the Spa Manager, General Manager, Operations Director and company owners.

Freelance Alternative Therapists Ref: 1236

The Champneys Group are expanding alternative therapies within their health resorts to compliment their existing extensive range of treatments and therapies geared towards health, wellbeing and relaxation, and have exciting new opportunities for Freelance Alternative Therapists within their resorts in Henlow - Bedfordshire, Forest Mere - Hampshire, Springs - Leicestershire and Tring – Hertfordshire.

The therapies we are currently looking for are Metamorphic/Emotional Freedom technique, Hypnotherapy, Chiropody, Palmistry, Astrology, Numerology, Thai Therapies, Acupressure and Acupuncture.






Experience required
You must be qualified in your therapy, be of self-employed status and hold the relevant insurance cover.

Reception Team Leader, Full-time

Freelance Alternative Therapists Ref: 1233

The Champneys Group are expanding alternative therapies within their health resorts to compliment their existing extensive range of treatments and therapies geared towards health, wellbeing and relaxation, and have exciting new opportunities for Freelance Alternative Therapists within their resorts in Henlow - Bedfordshire, Forest Mere - Hampshire, Springs - Leicestershire and Tring – Hertfordshire.

The therapies we are currently looking for are Metamorphic/Emotional Freedom technique, Hypnotherapy, Chiropody, Palmistry, Astrology, Numerology, Thai Therapies, Acupressure and Acupuncture.

You must be qualified in your therapy, be of self-employed status and hold the relevant insurance cover.

Demi chef De Partie Full time Ref: 1371

Job Description
To work as part of the Kitchen Brigade creating healthy and inspired meals for Champneys clients, to the highest possible standards.
1.To prepare all hot and cold food items from the main kitchen to the highest possible standards.
2.To participate with the compilation of breakfast, lunch and dinner menus.
3.Gain a working knowledge of the Champneys Healthy Eating Philosophy.
4.To participate in the training of Commis Chefs, Kitchen Porters and weekend staff.
5.To participate in the daily ordering of food items using recommended suppliers.
6.Participate in maintaining a high standard staff moral, ensuring effective employee relations and interdepartmental working relationships.
7.Responsible for utilizing food items to maximize the overall profitability of the food and beverage department.
8.Responsible to maintain a high standard of personal hygiene and appearance (full uniform must be worn whilst on duty and ensure other staff members do the same).
9.To keep all kitchen and work areas clean and tidy at all times and observe all food handling and COSHH regulations.
10.To attend and contribute to all kitchen and resort training meetings when required.
11.Responsible for reporting any Health & Safety hazard immediately to the senior person on duty.
12.Responsible for being fully conversant with Resort/Department fire and bomb procedures.
13.Responsible for security of the kitchen ensuring all windows and doors are securely locked and that the correct key procedure is followed.
14.To assist with any additional functions/parties when required.
15.Responsible for participating in the weekly Chefs demonstration.
16.Responsible for the upkeep of the food temperature sheets, kitchen cleaning rota and the delivery and displayed food temperature sheets.
17.Responsible for performing any other related duties/responsibilities that may be required of you.



Experience required
Must have knowledge of nutrition,enjoy creating and preparing well balanced meals.

Fitness & Wellbeing Instructors x 2 Full time Ref: 1438

We are currently looking for experienced Fitness Instructors at Champneys Tring.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you. Please email your CV to julie.wade@champneys.com.




Experience required
Prerequisite Experience
Minimum of 6 months experience in the industry/health resort environment.

Prerequisite Qualifications
REPS 2/3 instructor including Exercise to Music or equivalent and a Gym Instructor award or Personal Training Award or Degree.

Skills/Competencies
Instructor competent in either:
¨Champneys Gym instruction, studio classes (exc. Specialist classes), and basic fitness testing skills: Body Composition, Health Appraisal, Fitness Evaluations, Cholesterol Screens and Personal Training Services.

Main Activities and Responsibilities
1.Assist Team members in the day-to-day running of the Department/Club and ensure that the guests/members needs are met.

2.To work as part of a team in achieving Department aims and objectives.

3.To actively promote and sell all wellbeing & fitness services to raise the profile of the department and demonstrate its value to guests and members.

4.To carry out and ensure all standards and procedures relevant to your own skills list meet the department’s professional standards set.

5.To ensure that the company customer care standards are maintained when dealing with guests/members.

6.To always be highly motivated, enthusiastic and set an example to colleagues, guests and members.

7.To exhibit good communication skills and deliver all/any department information to all guests, members and colleagues effectively and remain discreet where appropriate.

8.To maintain a clean, safe and welcoming environment for the enjoyment and welfare of guests and members, in accordance the company’s health and safety legislation.

9.To attend and actively participate in staff meetings.

Restaurant Supervisor Full time Ref: 1442

Job Description
To supervise all food and beverage services to guests ensuring that they are provided in an efficient and courteous manner, to Champneys' standards. To assist with the day-to-day running of the department and deputise in the Manager's absence.


Experience required
1.To assume the responsibility for service in the absence of the Restaurant Manager.

2.To assist in the day to day supervision of the restaurant, bars and service pantry.

3.To participate in table, wine and room service as necessary in accordance with the requirements and practices of the restaurant.

4.To ensure all mise-en-place required is prepared for each service.

5.Responsible for setting-up the buffet and maintaining it during the service periods.

6.To ensure the service areas are clean and tidy before, during and after each service.

7.To supervise the daily cleaning of the restaurant, pantry and operating equipment to the required standards of hygiene and safety.

8.To assist in pre-service briefings, and check daily menu's with the senior chef on duty.

9.To assist the manager with on-the-job training as required.

10.To attend and contribute to all restaurant/training meetings when required.

11.To gain working knowledge of the calorific values and basic nutrition in order to advise guests on diet.

12.To ensure dietary sheets are checked daily, and guests receive dishes recommended by the Dietician/Sister.

13.Responsible for documenting all sales and forward all cash room charges and management bills to guest accounts.

14.Responsible for developing good relations with all guest and club members.

15.Responsible for handling guests comments (and complaints) and informing the senior person in charge.

16.Responsible for maintaining a high standard of work performance and conduct at all times.

17.Responsible for ensuring a high standard of personal hygiene and appearance (full uniform must be worn on duty).

18.To promote greater health and safety awareness amongst all restaurant staff.

19.Responsible for being fully conversant with the resorts/departments fire and bomb procedure.

20.Responsible for reporting any health and safety hazards immediately to the senior person on duty.

21.Responsible for the security of the restaurant ensuring stocks are maintained and priced correctly.

22.To assist with the monthly stocktake when required.

23.Responsible for filling the vending machine, ensuring stocks are maintained and priced correctly.

24.To assist with the organisation of additional functions/parties when required.

25.Responsible for performing any other related duties/responsibilities as assigned by the restaurant manager or senior person on duty.

Retail Manager

Full time Retail Manager, 40 hours per week.

Assistant Spa Manager

Full Time Assistant Spa Manager based at Champneys Tring

Deputy Spa Manager at Chichester Full time Ref: 1433

We are currently looking for an experienced Deputy Spa Manager at Champneys Day Spa in Chichester. The role is full-time (40 hours per week) and will be a fixed term contract for 12 months maternity cover.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.


PLEASE NOTE THAT IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 14 DAYS YOU HAVE BEEN UNSUCCESSFUL. THANK YOU FOR APPLYING



Experience required
MAIN DUTIES AND RESPONSIBILITIES

·To deputise for the Manager in her absence by leading by example demonstrating the highest standard of professionalism at all times
·To motivate monitor and encourage the team reach their financial targets on a weekly basis
·To ensure the company standards of merchandising, hygiene and cleanliness are in evidence across the spa.
·Ensure a daily meeting is conducted with all the team members to ensure a clear focus for the a day ahead
·Follow the specified marketing plan and execute all aspects to the best of your ability
·Complete a comprehensive check of the department before it opens and during the day, arranging for any necessary jobs to be completed. Carry out room audits every day to ensure high standards are carried through
·Ensure that all H.R procedures are followed at all times
·When directed order stock in line with company procedures and budgets
·Payroll – Complete accurately on a weekly basis and on time
·Complete all financial paperwork correctly and on time
·Assist in the planning of monthly team meetings with the team as a group out of hours
·To assist the manager in the operation of a system of performance management agreed with Retail Business Development Manager.
·To ensure standard Dress Code is adhered to at all times
·Read and ensure the team understand the weekly bulletin ‘Retail News’
·Be aware of Health and Safety issues and protocols and risk assessments for the whole spa
·Any other duties as directed by the Spa Manager

Deputy Spa Manager at Tunbridge Wells Full time Ref: 1434

We are currently looking for an experienced Deputy Spa Manager at Champneys Day Spa in Tunbridge Wells. The role is full-time (40 hours per week).

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.


PLEASE NOTE THAT IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 14 DAYS YOU HAVE BEEN UNSUCCESSFUL. THANK YOU FOR APPLYING




Experience required
MAIN DUTIES AND RESPONSIBILITIES

·To deputise for the Manager in her absence by leading by example demonstrating the highest standard of professionalism at all times
·To motivate monitor and encourage the team reach their financial targets on a weekly basis
·To ensure the company standards of merchandising, hygiene and cleanliness are in evidence across the spa.
·Ensure a daily meeting is conducted with all the team members to ensure a clear focus for the a day ahead
·Follow the specified marketing plan and execute all aspects to the best of your ability
·Complete a comprehensive check of the department before it opens and during the day, arranging for any necessary jobs to be completed. Carry out room audits every day to ensure high standards are carried through
·Ensure that all H.R procedures are followed at all times
·When directed order stock in line with company procedures and budgets
·Payroll – Complete accurately on a weekly basis and on time
·Complete all financial paperwork correctly and on time
·Assist in the planning of monthly team meetings with the team as a group out of hours
·To assist the manager in the operation of a system of performance management agreed with Retail Business Development Manager.
·To ensure standard Dress Code is adhered to at all times
·Read and ensure the team understand the weekly bulletin ‘Retail News’
·Be aware of Health and Safety issues and protocols and risk assessments for the whole spa
·Any other duties as directed by the Spa Manager

Receptionist at St Albans Part time Ref: 1436

We are currently looking for an experienced Receptionist at our Day Spa in St Albans to work full-time (8 hours on a Sunday ).

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.


PLEASE NOTE THAT IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 14 DAYS YOU HAVE BEEN UNSUCCESSFUL. THANK YOU FOR APPLYING



Experience required
MAIN DUTIES AND RESPONSIBILITIES

-To have a full understanding of all treatments and products sold
-To provide a first class customer service in Front of House
-Answering the telephone - making appointments and diary management to maximise opportunity
-Visual Merchandising/Display
-Upselling products and treatments
-To attend all Promotional Evenings
-To work flexibly as part of a team.
-Attend staff meetings and training sessions as required
-Take part in monthly stock counts of all retail products
-Deliveries - receive and be responsible for checking paperwork
-Upselling products and treatments
-To comply with standards of appearance and dress at all times whilst on duty
-To take appropriate care of your own health and safety at work and those with whom you may come into contact with
-To undertake any other relevant duties as directed by the Spa Manager, Area Manager/Retail Director

Therapists Full & Part time Ref: 1443

We are currently looking for experienced Full and part-time Beauty Therapists at our Day Spa's in Bath, Guildford, St Albans and Brighton. We are also looking for part-time Therapists at Chichester (part-time positions from 8 hours to 24 hours per week and full-time are 40 hours per week).

As a Beauty Therapist you will undertake consultations and treatments in a professional manner. Maintaining and improving services to clients, providing a range of face, body, massage, mechanical and electrical treatments.

If you are a dedicated, motivated and positive individual with the highest levels of customer care, then we would very much like to hear from you.
To provide clients with their chosen beauty treatments, ensuring a high standard of professionalism, customer service and conduct.


Experience required
To carry out beauty treatments to the required standards ensuring the specific time is adhered to, give professional advice to clients, promote available treatments that will benefit their lifestyle, write prescriptions and retail the products used in the treatment – thus providing the client with the full package.
Meet and Greet clients to company standard
To stay with the client throughout the treatment, escorting them to and from the pick-up point.
To liaise in a positive and constructive manner with the Spa Manager and Spa Reception on the day’s scheduled treatments, any changes, additions in order to meet the ever changing needs of our clients. Flexibility and co-operation are required.
To use appropriate conversation with clients.
To inform supervisors of any medical conditions or behaviour from guests that is unusual or cause concern eg skin conditions/bruising.
To cover the shop floor in between treatments or as designated by Manager on duty.
To achieve retail targets as set by Spa Manager.
To comply with standards of appearance and to be dressed in Champneys uniform at all times whilst on duty.
To ensure all equipment is fully operational and clean and report any defects to maintenance via the Spa Manager at any time of the day.
To ensure all equipment and utensils are appropriately sterilised.
To turn off equipment and secure rooms, returning keys and i-pods to Spa Manager.
To assist in cleaning and tidying the treatment/spa area including laundry runs.
Help with deliveries/stock control/stock-take· To attend all appropriate training courses as required·To attend all Staff Meetings.
To attend Event Evenings.
To adhere to Health and Safety regulations by using safe work practices.
To follow the company’s sickness and absence procedure To be punctual at all times.
To undertake any other reasonable duties as delegated by the Spa Manager, Duty Manager, Area Manager, Retail Director.

PLEASE NOTE THAT IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 14 DAYS YOU HAVE BEEN UNSUCCESSFUL. THANK YOU FOR APPLYING

Town & City Spa Chichester Beauty Therapists

Spa Development Manager – Regional

Full time