To get the most from your Town and City Spa experience you need to feel relaxed and calm. However, if you’ve never been to a spa the unknown can create a feeling of anxiety.
The following questions and answers will help you get the most out of your time at Champneys:
When do I book my treatments? At our Town and City Spas, peak hours are often late afternoons and weekends, especially Saturdays, so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you have a gift certificate, it’s a good idea to mention it so that the spa can advise you of any policy that may affect its use.
Can I choose my therapist? If you want to have a therapist that you had on a prior visit, you may request that person.
Should I arrive earlier than my treatment time? Arrive on time or early. If you’re late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within a few minutes.
Do I need to fill in a questionnaire? If this is your first visit to a town and city spa, let the receptionist know when you arrive. First-time guests will be asked to complete a questionnaire to provide the spa with medical and contact information. This is another reason to arrive early.
Will I be shown around the spa? On arrival at the Town and City Spa, ask for a tour prior to your treatment.
What happens if I need to cancel my appointment? If you must cancel an appointment at a Town and City Spa, give the spa as much advance notice as possible. At least 24 hours notice is required to avoid being charged. This gives the town and city spa’s enough time to fill the slot.
What should I wear? Most people come to a town and city spa in very casual attire-something they can easily slip off. If coming for a St Tropez spray tan remember to wear dark loose fitting clothing and if you are having a pedicure fip flops are a good idea.
Do I have to remove all jewellery? If possible, leave your jewellery at home as you will not need it for your Town and City Spa visit. If you choose to take them with you to your treatment, remember not to leave them behind.
Can I ask the therapist to adapt the treatment? All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let them know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
If I have a medical condition should I mention it to anyone? If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist know of any medical concerns.
Do I at any point have to remove all of my clothes in front of anyone? It’s never required that you are unclothed in front of anyone. Our Therapists will leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the treatment bed.
Should I eat before a treatment? Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.
Can I use my mobile? A visit to a Town and City Spa is a tranquil and stress-reducing experience, therefore it is best to leave cell phones at home or turn them off before entering the spa.
Are children allowed? During your time with us we want to concentrate on you. If you do need to bring children, please make sure there is another person on hand to look after them, so that we can look after you.